Grab the Learning Bonanza with up to 50% OFF on Combo Courses + Buy 1 Get 4* FREE on All Courses*
Grab the Learning Bonanza with up to 50% OFF on Combo Courses + Buy 1 Get 4* FREE on All Courses*
D H M S

ISO/IEC 20000 (ITSM) Lead Implementer Online Training & Certification | PECB
Read Reviews

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System (ITSM) as specified in ISO/IEC 20000-1:2005.

Course Highlights

  • 40hrs of instructor-led training
  • Blended learning delivery model
  • PECB Certified Trainer
  • PECB Authorized Training Partner
  • Get certified at an affordable price

Accredited By

InfosecTrain Learning Bonanza Offer Buy 1 Get 4*

Register for any Course and get 4 eLearning (Worth USD 199 Self-paced Learning) Courses 100% free. Don't miss this offer Enroll Now

  • Cyber Security Engineer Masterclass
  • Cyber Security Fundamentals (JCP)
  • Introduction of Data Privacy
  • Red Team Ethical Hacking Masterclass

*All 4 free courses are eLearning modules, providing self-paced learning through instructional videos. Offer valid till February 29th, 2024.

Choose your Preferred Learning Mode

1-TO-1 TRAINING

1-TO-1 TRAINING

Customized schedule
Learn at your dedicated hour
Instant clarification of doubt
Guaranteed to run

Get Started
ONLINE TRAINING

ONLINE TRAINING

Flexibility, Convenience & Time Saving
More Effective
Learning Cost Savings

Classes starting from

5th Sep: Weekend

15th Sep: Weekday

ENROLL NOW Preferred
CORPORATE TRAINING

CORPORATE TRAINING

Anytime, Anywhere – Across The Globe
Hire A Trainer
At Your Own Pace
Customized Corporate Training

Contact US For Business
customized training

Looking for a customized training?

REQUEST A BATCH

Course Description

Overview

This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System (ITSM) as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of best practices for planning and implementing IT Service Management processes starting from the six fields of ISO 20000, planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an ITSM) and ITIL.

Target Audience

  • Project managers or consultants wanting to prepare and to support an organization in the implementation of an IT Service Management System (ITSM)
  • ISO 20000 auditors who wish to fully understand the IT Service Management System implementation process
  • Persons responsible for the IT Service or conformity in an organization
  • Members of an IT Service team
  • Expert advisors in IT
  • Technical experts wanting to prepare for an IT Service function or for an SMS project management function

Pre-requisites

ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended

Exam Information

  • Duration : 3 Hours
  • Question format : Essay-type questions
  • Exam language : English

GET A FREE DEMO CLASS

For
Captcha*
8 + 66 =
loader-infosectrain

Course Objectives

  • Introduction to management systems and the process approach
  • Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3
  • Fundamental principles of IT Service
  • Preliminary analysis and establishment of the maturity level of an existing IT Service Management System based upon ISO 21827
  • Writing a business case and a project plan for the implementation of an ITSM
  • Definition of the scope of an SMS
  • Definition of an SMS policy and objectives
  • Documentation of the processes and procedures
  • Service level management
  • Budgeting and accounting for IT services
  • Competence management
  • Change management
  • Configuration and release management
  • Capacity and availability management
  • Service continuity and security management
  • Incident and problem management
  • Operations management of an SMS
  • Controlling and Monitoring an SMS
  • Development of metrics, performance indicators and dashboards
  • ISO 20000 internal Audit
  • Management review of an SMS
  • Implementation of a continual improvement program
  • Preparing for an ISO 20000 certification audit

Course Advisor

Here's What people are saying about InfosecTrain

Benefits You Will Access Why Infosec Train

Student-infosectrain Certified & Experienced Instructors
24x71-infosectrain Post Training Support
tailor-infosectrain Customized Training
flexible-infosectrain Flexible Schedule
video1-infosectrain Access to Recorded Sessions

Latest Blog Posts

TOP
whatsapp